DELIVERY & RETURNS

Free Shipping on All Orders Over £100.

FREE SHIPPING

Enjoy free standard shipping via DHL on all footwear orders over £100.

For express shipping costs please see the relevant section below.

Please note, orders cannot be processed during factory closures which include Saturdays, Sundays and UK Bank Holidays.

Due to third party factors, delivery timescales are based on approximations. If you have ordered multiple items where stock
delays are experienced, your goods may be delivered in instalments.

All orders will require a signature on delivery.

Unfortunately, we are currently unable to deliver to a PO Box.

In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will now be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will be no hidden costs or significant delivery delays to your orders.

We currently deliver to the following countries:

UK, Isle of Man & Northern Ireland

Orders over £100

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from £3.25

Orders under £100 

Standard Shipping – Usually delivered within 5 working days from £5.50

Express Shipping – Usually delivered within 3 working days from £6.50

Guernsey & Jersey

Orders over £100

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from £7.75

Orders under £100 

Standard Shipping – Usually delivered within 5 working days from £14.50

Express Shipping – Usually delivered within 3 working days from £15.75

Gibraltar

Orders over £100

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from £12.50

Orders under £100 

Standard Shipping – Usually delivered within 5 working days from £23.50

Express Shipping – Usually delivered within 3 working days from £25.25

Monaco

Orders over €100

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from €10.50

Orders under €100

Standard Shipping – Usually delivered within 5 working days from €19.50

Express Shipping – Usually delivered within 3 working days from €21.00

San Marino & Vatican City

Orders over €100

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from €12.50

Orders under €100

Standard Shipping – Usually delivered within 5 working days from €23.50

Express Shipping – Usually delivered within 3 working days from €25.00

Andorra

Orders over €100

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from €12.75

Orders under €100

Standard Shipping – Usually delivered within 5 working days from €23.50

Express Shipping – Usually delivered within 3 working days from €25.00

Iceland, Liechtenstein, Norway & Switzerland

Orders over €100

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from €15.25

Orders under €100

Standard Shipping – Usually delivered within 5 working days from €28.25

Express Shipping – Usually delivered within 3 working days from €30.50

Mexico

Orders over $150

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from $16.50

Orders under $150

Standard Shipping – Usually delivered within 5 working days from $30.75

Express Shipping – Usually delivered within 3 working days from $33.25

China, Hong Kong, Malaysia, Philippines, Singapore, South Africa, South Korea, Taiwan & United Arab Emirates

Orders over £100

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from £14.75

Orders under £100

Standard Shipping – Usually delivered within 5 working days from £27.25

Express Shipping – Usually delivered within 3 working days from £29.50

Australia

Orders over $200

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from $27.25

Orders under $200

Standard Shipping – Usually delivered within 5 working days from $50.25

Express Shipping – Usually delivered within 3 working days from $54.50

New Zealand

Orders over $200

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from $32.50

Orders under $200

Standard Shipping – Usually delivered within 5 working days from $60.00

Express Shipping – Usually delivered within 3 working days from $65.00

Japan

Orders over ¥15,000

Free Standard Shipping - Usually delivered within 7 working days

Express Shipping – Usually delivered within 5 working days from ¥2,650

Orders under ¥15,000

Standard Shipping - Usually delivered within 7 working days from ¥4,950

Express Shipping – Usually delivered within 5 working days from ¥5,350

Argentina, Chile, Colombia, Costa Rica & Saudi Arabia

Orders over £100

Free Standard Shipping – Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from £19.75

Orders under £100

Standard Shipping – Usually delivered within 5 working days from £35.25

Express Shipping – Usually delivered within 3 working days from £38.50

RETURNS

We’ve gone paperless! As part of our commitment to sustainability we do not send out returns paperwork with orders, instead we have a simple online returns system.

We hope you will not need to return your order, but if you do all you need to hand is your order number and email address.

When you’re ready head over to our Returns Centre. Simply enter your order number and email address and select the item(s) that you wish to return for a exchange / refund.

Use our DHL Express returns service for a quick and easy return. With drop off locations worldwide returning could not be simpler.

To be able to use the DHL Express shipping service (if you are in an area not serviced by DHL), please click on the link below to find your nearest DHL drop off point.

https://locator.dhl.com/

Please then take your parcel to the DHL Express drop off point to ship back to us. Unfortunately, you will not be able to arrange a DHL Express collection.

Please note to use this service, you will need access to a printer.

Should you be in a location not served by DHL Express, we will recommend that you use your local postage service using a tracked service. Unfortunately we are unable to reimburse you if an alternative shipping service is used.

If you would like to return using our DHL Express Return Service the return shipping charge below will be automatically deducted from your refund.

Return shipping charges will not be deducted on exchanges.

All exchange requests and orders not sent back within 14 days of the initial request will be cancelled.

If using an alternative courier please ensure you use a tracked service.

MAKE A RETURN
UK, Gibraltar, Guernsey, Isle of Man, Jersey & Northern Ireland

DHL Express Return Service – £5.00 return shipping charge will be automatically deducted from your refund.

China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan & United Arab Emirates

DHL Express Return Service – £15.00 return shipping charge will be automatically deducted from your refund.

Argentina, Chile, Colombia, Costa Rica, Philippines, Saudi Arabia & South Africa

DHL Express Return Service – £15.00 return shipping charge will be automatically deducted from your refund.

Monaco, San Marino, Vatican City, Andorra, Iceland, Liechtenstein, Norway & Switzerland

DHL Express Return Service – €10.00 return shipping charge will be automatically deducted from your refund.

Mexico

DHL Express Return Service – $15.00 return shipping charge will be automatically deducted from your refund.

Australia & New Zealand

DHL Express Return Service – $25.00 return shipping charge will be automatically deducted from your refund.

Japan

DHL Express Return Service – ¥2,500 return shipping charge will be automatically deducted from your refund.

Please ensure the Returns Form is completed within 30 days of receipt of the shipment, you are able to send the items back at your earliest convenience.

Your items must be returned unworn and returned in its original condition.

MAKE A RETURN