While we continue to accept orders on the official NPS Solovair website please note the next shipping dates are listed below:
Monday 29th December 2025
Tuesday 30th December 2025
Wednesday 31st December 2025
Friday 2nd January 2026
Monday 5th January 2026
Online orders made from Monday 3rd November 2025 can be returned up until 31st January 2026 (or within 30 days of receipt, whichever is later).
Excludes orders made on the Outlet website.
Enjoy free standard shipping via DHL, DPD or UPS on all footwear orders over £100.
Please note, orders cannot be processed during factory closures which include Saturdays, Sundays and UK Bank Holidays.
Due to third party factors, delivery timescales are based on approximations. If you have ordered multiple items where stock
delays are experienced, your goods may be delivered in instalments.
Unfortunately, we are currently unable to deliver to a PO Box.
In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will be no hidden costs or significant delivery delays to your orders.
Country exceptions where tariff or duty fees are applicable and payable by the customer are listed below:
Please note, sales tax may still apply to your order. If this is applicable it will be calculated at the checkout.
Deliver your order exactly where you want us to. what3words available at checkout.
We currently deliver to the following countries:
Orders over £100
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from £3.25
Orders under £100
Standard Shipping – Usually delivered within 5 working days from £5.50
Express Shipping – Usually delivered within 3 working days from £6.50
Orders over £100
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from £7.75
Orders under £100
Standard Shipping – Usually delivered within 5 working days from £14.50
Express Shipping – Usually delivered within 3 working days from £15.75
Orders over £100
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from £12.50
Orders under £100
Standard Shipping – Usually delivered within 5 working days from £23.50
Express Shipping – Usually delivered within 3 working days from £25.25
Orders over €100
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from €10.50
Orders under €100
Standard Shipping – Usually delivered within 5 working days from €19.50
Express Shipping – Usually delivered within 3 working days from €21.00
Orders over €100
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from €12.50
Orders under €100
Standard Shipping – Usually delivered within 5 working days from €23.50
Express Shipping – Usually delivered within 3 working days from €25.00
Orders over €100
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from €12.75
Orders under €100
Standard Shipping – Usually delivered within 5 working days from €23.50
Express Shipping – Usually delivered within 3 working days from €25.00
Orders over €100
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from €15.25
Orders under €100
Standard Shipping – Usually delivered within 5 working days from €28.25
Express Shipping – Usually delivered within 3 working days from €30.50
Orders over $150
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from $16.50
Orders under $150
Standard Shipping – Usually delivered within 5 working days from $30.75
Express Shipping – Usually delivered within 3 working days from $33.25
Orders over £100
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from £14.75
Orders under £100
Standard Shipping – Usually delivered within 5 working days from £27.25
Express Shipping – Usually delivered within 3 working days from £29.50
Tariffs and duties applicable & payable by the customer.
Orders over $200
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from $27.25
Orders under $200
Standard Shipping – Usually delivered within 5 working days from $50.25
Express Shipping – Usually delivered within 3 working days from $54.50
Orders over $200
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from $32.50
Orders under $200
Standard Shipping – Usually delivered within 5 working days from $60.00
Express Shipping – Usually delivered within 3 working days from $65.00
Orders over ¥15,000
Free Standard Shipping - Usually delivered within 7 working days
Express Shipping – Usually delivered within 5 working days from ¥2,650
Orders under ¥15,000
Standard Shipping - Usually delivered within 7 working days from ¥4,950
Express Shipping – Usually delivered within 5 working days from ¥5,350
Orders over £100
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from £19.75
Orders under £100
Standard Shipping – Usually delivered within 5 working days from £35.25
Express Shipping – Usually delivered within 3 working days from £38.50
Tariffs and duties applicable & payable by the customer.
Orders over CAD $200:
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from CAD $23.00
Orders under CAD $200
Standard Shipping – Usually delivered within 5 working days from CAD $42.75
Express Shipping – Usually delivered within 3 working days from CAD $46.25
We’ve gone paperless! As part of our commitment to sustainability we do not send out returns paperwork with orders, instead we have a simple online returns system.
For your convenience, there is an extra bag inside your box that you should use to send your return back to us. Please only use the return bag provided and ensure that the corners of the bag are taped down.
We hope you will not need to return your order, but if you do all you need to hand is your order number and email address.
When you’re ready head over to our Returns Centre. Simply enter your order number and email address and select the item(s) that you wish to return for a exchange / refund.
If you are trying to return an item(s) below the value that qualifies for free shipping a label will not be generated. You are then required to send the package back to us independently at your own expense. We will not be able to reimburse any costs.
Use our DHL Express returns service for a quick and easy return. With drop off locations worldwide returning could not be simpler.
To be able to use the DHL Express shipping service (if you are in an area not serviced by DHL), please click on the link below to find your nearest DHL drop off point.
https://locator.dhl.com/
Please then take your parcel to the DHL Express drop off point to ship back to us. Unfortunately, you will not be able to arrange a DHL Express collection.
Please note to use this service, you will need access to a printer.
Should you be in a location not served by DHL Express, we will recommend that you use your local postage service using a tracked service. Unfortunately we are unable to reimburse you if an alternative shipping service is used.
If you would like to return using our DHL Express Return Service the return shipping charge below will be automatically deducted from your refund.
Return shipping charges will not be deducted on exchanges.
All exchange requests and orders not sent back within 14 days of the initial request will be cancelled.
If using an alternative courier please ensure you use a tracked service.
DHL Express Return Service – £5.00 return shipping charge will be automatically deducted from your refund.
DHL Express Return Service – £15.00 return shipping charge will be automatically deducted from your refund.
DHL Express Return Service – £15.00 return shipping charge will be automatically deducted from your refund.
DHL Express Return Service – €10.00 return shipping charge will be automatically deducted from your refund.
DHL Express Return Service – $15.00 return shipping charge will be automatically deducted from your refund.
DHL Express Return Service – $25.00 return shipping charge will be automatically deducted from your refund.
DHL Express Return Service – ¥2,500 return shipping charge will be automatically deducted from your refund.
DHL Express Return Service – CAD $20.00 return shipping charge will be automatically deducted from your refund.
Please ensure the Returns Form is completed within 30 days of receipt of the shipment, you are able to send the items back at your earliest convenience.
Your items must be returned unworn and returned in its original condition.
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