Please find below our terms and conditions (“the Terms”) which apply to the use of the nps-solovair.com website (“the Website”).

The page is rather long so please bear with us. However, they are pretty standard and in place to protect our customers and exist to make your online shopping experience as easy and secure as possible.

By accessing this Website and/or placing an order on the Website, you are agreeing to accept the terms and conditions detailed on this page. From time to time, the terms and conditions may have to change without notice so please kindly check this page before ordering from our Website in case potential changes may affect you.

Should you have any questions about our terms and conditions we will be happy to answer them at customer.services@nps-shoes.com

  1. General Information
  2. Liability
  3. Return of Goods
  4. Privacy
  5. Copyright
  6. Waiver
  7. Survival
  8. Entire Agreement
  9. Law
  10. Contacts and Complaints
  11. Free Shipping
  12. Fathers Day Offer


This Website is owned and operated by NPS (Shoes) Ltd, 17 South Street, Wollaston, Northamptonshire, NN29 7RY. Registered VAT number 883 3893 73. The Terms apply between you and NPS (Shoes) Ltd when you purchase any item from the Website. 

The Terms do not affect your statutory rights.

Your contract for purchases made through the Website is with NPS (Shoes) Ltd and you undertake that all products ordered by you are for your own private and domestic use only and are not for resale.

From time to time, this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You must be 18 years or over to use the Website If you are under 18 years you may only use this Website with the agreement and supervision of a parent or Guardian.

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You agree not to impersonate any other person or entity. It is a crime to use a false name or an invalid credit card to place your order.

Every effort is made to keep stock levels updated, however, as every item is handmade, levels are subject to some fluctuation. Should an item sell out, you will be contacted as soon as possible to advise of the delay and offered an alternative if you do not wish to wait.


We do not accept liability for any errors and/or omissions contained in our Website and reserve the right to change information, prices, specifications and descriptions of listed products and services at any time and without notice. We make all reasonable efforts to display accurate attributes of our products, including colour, however the actual colour you will see depends on your computer system and we cannot guarantee that your computer will accurately display such colours.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights. Unfortunately we cannot be held accountable for orders where the incorrect size has been purchased.

We will make every effort to deliver Goods within a reasonable time from the date of your Order and to comply with our obligations under these Terms, but we cannot be held responsible for delays or failures due to adverse weather, traffic delays, mechanical breakdowns, governmental actions or other circumstances beyond our control.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the event of a breach in our computer systems.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.


We hope you will be satisfied with the goods you purchase on our website.

If you do wish to return your item/s we operate a 30 day return and exchange policy. Please note returns are at the cost of the customer unless you receive a damaged or defective item, or receive goods of a different quantity to that stated on your order. We recommend using a tracked service and obtaining proof of postage, items lost in transit will not be treated as returned.

To return goods, please visit the Returns page on our website, you will need to complete a returns form so that we are able to identify your goods on receipt of the items and process your return immediately.

If you have any queries about your return please email us at customer.services@nps-shoes.com


NPS (Shoes) Ltd. are totally committed to protecting the privacy of our visitors and customers. We will not pass on personal information to any third party for marketing purposes.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your nps-shoes.co.uk login details, please contact us here.

We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security.

As per the General Data Protection Regulation 2018, by placing an order, I consent for NPS Shoes Ltd to store information for processing related to this enquiry.

NPS (Shoes) Ltd. is the owner of all the content, graphics and images used on the Website. You are not permitted to duplicate, broadcast, distribute, download, store, publically display, alter the content of the Website in any way for any other purpose without the written prior permission by NPS (Shoes) Ltd.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


These Terms govern our relationship with you. Any changes to these Terms must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what NPS (Shoes) Ltd. and you are expected to do. You confirm that, in agreeing to accept the Terms, you have not relied on any representation save insofar as the same has expressly been made a term of these Terms  and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Terms and Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


For any queries regarding our Website or should you wish to raise a complaint please email us here


We are currently offering free shipping on orders over £100. The checkout basket will automatically calculate the total order cost and deduct the shipping accordingly.

Please note, orders are still subject to customs charges and taxes where applicable.

This offer is subject to change or cancellation at any time without notice. All orders shall be subject to NPS Shoes standard sale and shipping policies.

Unfortunately due to issues with delivery we are currently unable to accept orders from Russia, Kazakhstan, Ukraine and Belarus. 


From 18/06/2020 00:00 until 22/06/2020 23:59 we are offering a free care kit with every qualifying order. A qualifying order consists of a full price footwear purchase from our NPS or Solovair collections. The care kit must be added to the basket before checking out for the discount to be automatically applied. We are unable to add unused codes to an order once it has been processed.

If a customer wishes to return an order which qualified for a free gift, the unused gift must also be returned.

This offer is subject to change or cancellation at any time without notice. All orders shall be subject to NPS Shoes standard sale and shipping policies.