EXTENDED CHRISTMAS RETURNS POLICY
We have extended our returns period for the festive season! Any gift bought between 1st November and 24 December 2020 can be returned up until 31st January 2021.
To qualify for a return or exchange, it is essential our Returns Form (accessible via the below link) is completed within 30 days of receipt of the shipment. Once we have approved your claim, you will receive an email containing the relevant address to send your items back to at your earliest convenience. This does not need to be within the 30 day period. Please make sure you include your name, order number and any further information with your return or exchange to help up process your claim.
Footwear returns are FREE for all our online UK orders, a DHL label will be sent to you once your return has been approved. For all other orders, you are responsible for the charges of the return shipping. Footwear must be returned unworn, in resalable condition and complete with all undamaged packaging.
Please note, due to this difficult climate, there may be delays in processing exchanges and refunds.
Please click here if you wish to return your purchase.
If you have purchased your footwear from Solovair Direct please follow the returns policy as stated here.
If you have any questions about your return or exchange, please contact us.
Please note, there may be delays with dispatch and delivery of orders due to COVID-19 lock-down restrictions in certain locations. We hope you understand, we will ship your orders as soon as we are able to. If we are not able to dispatch your purchase for any reason, we will contact you directly to inform you.
Please note, orders cannot be processed during factory closures which include Saturdays, Sundays and UK Bank Holidays.
Due to third party factors, delivery timescales are based on approximations. If you have ordered multiple items where stock
delays are experienced, your goods may be delivered in instalments. All orders will require a signature on delivery.
UK & Northern Ireland orders are dispatched via DHL.
Orders over £100
Free Standard Shipping – Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from £4.20
Orders under £100
Standard Shipping– Usually delivered within 5 working days from £4.80
Express Shipping – Usually delivered within 3 working days from £7.20